Terms of Shipping and Delivery

We partner with third party logistic service providers in order to effectuate product shipping and delivery to you (“Logistic Partners”). We shall provide the details of the Logistic Partner which will be responsible for processing the shipping and delivery of any Product(s) purchased by you on the MS Perfume Platform at the time such Product is processed and successfully handed over to the Logistic Partner by us. The user will be provided with an estimated timeline for the delivery of the Product purchased from the MS Perfume Platform through email/ sms on the e-mail ID and/or mobile number provided by you/ registered with us. This estimated timeline shall be notified to the user on the order confirmation page displayed at the time the order is confirmed by us. You agree and understand that though we effectuate product delivery to the users through our Logistic Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistic Partners or third party service providers.

You agree and understand that though we endeavor to ship and deliver our Products all across India, we may, in our sole discretion, determine a select list of areas which are unserviceable for delivery of Products. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the MS Perfume Platform in such cases. In the event an area has been deemed unserviceable by us, we shall notify such user at the time of placing an order for purchase of Products on the MS Perfume Platform. You may also verify whether an area is unserviceable for deliveries by us by entering the relevant area pin-code on the MS Perfume Platform.

You agree and acknowledge that to effectuate timely delivery of the purchased Products to you we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the MS Perfume Platform is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.

We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners will make a maximum of three attempts to deliver the purchased Product(s) to you. If the last delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation.

While we make reasonable endeavors in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:
(a) Logistical issues beyond our control;
(b) Unsuitable weather conditions;
(c) Political disruptions, strikes, employee-lockouts, etc.;
(d) Acts of God such as floods, earthquakes, etc.;
(e) Other unforeseeable circumstances.
In such events of delay, we shall make reasonable attempts to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the MS Perfume Platform. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.

We endeavor to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by the you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.

Once you place an order on the MS Perfume Platform, we process such order and hand over the purchased Product to our Logistic Partner. The user will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner, which will enable the user in tracking the status of delivery of the purchased Products. The user may use the tracking identity number on the MS Perfume Platform or the website and/or the mobile application of the Logistic Partner to check the status and location of the purchased Product and its estimated time of delivery. Our customer service team coordinates with the Logistic Partners to ensure that the Products are delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistic Partners update the tracking status of the purchased Products on a real time basis. It is clarified that we engage third party service providers to effectuate deliveries of the products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control.

We reserve the right to charge or collect shipping fees (for delivery and/or return) on Products from time to time. Shipping charges may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, etc. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the service provided by the Logistic Partner. In the event we charge shipping fees for the delivery of a purchased Product, such shipping fees will not be refunded by us pursuant to any return request raised by you. You acknowledge and accept that the title and risk of all products ordered by you shall pass on to you upon the delivery/ handover of the purchased Products to you.

Payment
In order to ensure user convenience, MS Pefume offers multiple payment options (“Payment Options”) to user. We, without prior notice to user, reserve the right to add or delete payment options from /to the ones listed below:
● payment through net banking facilities; 

● payment through select credit cards; 

● payment through select debit cards; 

● payments through cash on delivery; 

● payments through prepaid payment instruments and electronic wallets.

The ‘cash on delivery’ payment option allows Users to make a cash-only payment to our delivery executive or logistic partner at the time of delivery of the purchased Products to the User. Presently, we offer a maximum order value of INR 4,999 (Indian Rupees Four Thousand Nine Hundred and Ninety-Nine only) under the cash on delivery payment option. In case we offer cash on delivery for the orders exceeding INR 49,999, we may request for additional documents like PAN, etc. from you at the time of placing of order/ delivery of the order. We reserves the right not to provide cash on delivery payment option for certain Products (these could be Products specified by us or Products with value exceeding a specified amount) or locations. User(s) are required to peruse and accept the terms set out under the Return, Refund and Cancellation for refunds in respect of transactions carried out using the cash on delivery payment option.

During the checkout process, you will be asked to enter your payment details. By completing your payment details, you confirm that the credit or debit card or any other prepaid payment instrument details being used is yours and is correct, complete and accurate. All fields indicated as compulsory must be completed. User(s) shall not use a credit/debit card or prepaid instrument which is not lawfully owned by him/her or which the user has not been lawfully authorized the user to use. The user shall solely be responsible for the security and confidentiality of his/her financial information. MS Perfume disclaims all liabilities that may arise as a consequence of any unauthorized use of the user’s financial information and/or identity, including details relating to the payment options referred above. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy. Please be advised that where you select PayU as a payment method, we will pass certain information to PayU (name, address, delivery address, email address, and phone number) so that they can process your application and provide the service. Once this information has been passed to PayU, MS Perfume shall remain a data controller and PayU shall also be a data controller in relation to that data.

All card payments are subject to authorisation by your card issuer. We take full payment immediately for all Products save for items paid for by PayU.

It is expressly clarified that accepting a User’s payment through the Payment Options is solely at MS Perfume’ discretion. MS Perfume reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to further validate a User’s transaction, we may request the User to submit a copy of the User’s photo identity proof (such as the User’s PAN card), failing which, we reserves the right to reject a User’s payment made through the Payment Options.

We reserve the right to impose limits on the number of transactions a User may undertake over the MS Perfume Platform. Should the User exceed such transaction limits imposed by us, we reserve the right to refuse to process such transactions. We may refuse to process transactions emanating from User(s) who have suspicious or questionable transaction history on the MS Perfume Platform. Should MS Perfume be dissatisfied with the credibility of a User or the genuineness of a transaction carried out on the MS Perfume Platform, we shall have the right to reject such transactions. We may also choose to delay the dispatch of Products purchased by such User or cancel the entire purchase at our sole discretion. The User agrees that we shall not be liable for any damage, interests or claims resulting from our decision to not process a transaction or delay in the processing of a transaction on account of a User’s suspicious activity on the MS Perfume Platform. All Products ordered will remain the property of MS Perfume until we have delivered/ handed over the Products to the address specified by you. If your payment is not received and you have already received the Products you ordered from us, you must pay for it (in full) or return those products to us in accordance with our return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the Products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any Product(s) that are the subject of an unpaid order.

MS Perfume shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a user owing to:
● lack of authorisation for any transaction, including such transactions carried out on gift cards and vouchers issued to user(s) as a part of MS Perfume’s promotions.

● exceeding of the credit/debit limit mutually agreed between the user and the issuing bank.

● any payment issue arising out of technical glitches occurring during a transaction.

● declination of transaction for reasons beyond MS Perfume’s control.

Despite our best efforts, there may be instances of mispricing of Products on the MS Perfume Platform during or after the process of purchase of Products has been carried out by the User. While thorough processes of verification are carried out prior to the publication of Product prices on the MS Perfume Platform, errors and discrepancies arising out of technical glitches and time lags are unavoidable. For avoidance of doubt, MS Perfume curative actions that will arise in the event of a price difference arising on the actual maximum retail price of a Products against the price published on the MS Perfume Platform is set out below:
● If the maximum retail price of the Products delivered to the User is lower than the price published on the MS Perfume Platform, the User shall within 15 business days from the time when he/she received the Products, intimate us at the customer care in each case resulting in an acknowledgment. Upon MS Perfume being satisfied of the User’s claim, the difference in the purchase price against the maximum retail price shall be refunded within 7 business days.

● The refund amount will be credited to the original payment mode opted by you or the wallet (defined below), as may be chosen by you. In case of cash on delivery transactions, the amount will be refunded to the User designated bank account held under the User’s name provided to us by you prior to processing the refund. In case payment by loyalty points, refund will be made as loyalty point credit in your account. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider’s terms and conditions. In case you have used any voucher/ coupons/ codes while placing the order, the same shall no longer be reusable and no refund shall be processed against this.

● If the maximum retail price of the Products listed on the MS Perfume Platform is higher than what has been published and if MS Perfume is not providing an offer or discount on such Products, MS Perfume shall have the right to reserve the despatch of the purchased Products until the error on the MS Perfume Platform have been rectified and the User pays the difference amount. If the User refuses to pay the difference, the User is entitled to seek a cancellation and the amount paid by the User shall be refunded as per the cancellation terms herein.

● In order to process such refunds, the User will be required to send an email to us at contact@msperfume.com or at support@msperfume.com
Thereafter, the User will receive a refund if the initial mode of payment and in a User designated bank account held under the User’s name for the order that were ‘cash on delivery’.

Product Descriptions
We have taken reasonable precautions to try to ensure that prices quoted on the MS Perfume Platform are correct and that all products have been fairly described. However, when ordering Products through the MS Perfume Platform, please note that:
● Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on the MS Perfume Platform;

● All prices are displayed and listed in Indian Rupees (INR). Price, as displayed, is inclusive of all applicable taxes;

● Packaging may vary from that shown on the MS Perfume Platform;

● Whilst we try to display the colours of our Products accurately on the MS Perfume Platform, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the Product on delivery;

● All items are subject to availability. We will inform you as soon as possible if the Product(s) you have ordered are not available and we may offer alternative Product(s);

● Products in your shopping cart of MS Perfume Platform will reflect the most recent price as displayed on the Product’s information webpage on MS Perfume Platform. Please note that this price may differ from the price shown for the Product when you first placed it in your shopping cart. Placing a Product in your shopping cart does not reserve availability of the Product or the price shown at that time. It is also possible that a Product’s price may increase or decrease between the time you place it in your shopping cart and the time you place the order